“First impression is the lasting impression”. You have heard this expression before. When you prepare to meet someone important such as going on a job interview, delivering a first-time public speech or hosting a dinner for new friends, your end result is that you want to make a good positive lasting impression. From your attire to the table side etiquette, you set yourself up to be perceived as confident, trustworthy and approachable. The same rule is applied to your business. Big corporations spend a great deal of money, time and resources to introduce global service standards and core values to their employees. They empower their associates from the CEO to the front desk representative to improve customer service, be good listeners, provide guidance, respond in a timely fashion and continue to delight their customers while building great relationships. Small businesses, on the other hand, may have limited resources and budget to invest in professional support to provide t...